Training Courses and Programmes

LEADERSHIP DEVELOPMENT
Change Management
Coaching Performance
Coaching Skills for Managers
The Complete Leader: Inspirational & Practical
Delegate!
Feedback for Effectiveness
Leadership in Action
Making Meetings Work
Management Development Programme
Managing Home-Workers
Managing People Successfully
Mentoring 1: Becoming a Mentor
Mentoring 2: Developing Further Mentor Skills
Motivate!
Project Leadership
The Supportive Manager
Team Building and Development

RESULTS AND RELATIONSHIPS
Advanced Customer Care
Assertiveness: Clarity and Focus
Building Partnerships
Communication
Conflict Resolution
Customer Care
Dealing with Aggression
Dealing with Difficult People
Handling Conflict in Meetings
Influence and Persuasion
Listening Completely
Magic of Mediation
Negotiation Skills
Rapport
Understanding Personalities

IN FRONT OF THE AUDIENCE
Advanced Presentation Skills
The Essential Presenter
Persuasive Presentations
Train the Trainer

PERSONAL IMPACT
Career & Profile Development
Coping with Change
Dealing With Pressure
Innovation: Getting Creative
Lift Off: Personal Development
Making Your Life Work 4U: Confidence
Managing Your Performance
Networking Skills
Personal Power
Self Awareness & Personal Development
Staying Positively Happy
Stress Management
Time Management

EXECUTIVE DEVELOPMENT
Advanced Negotiation Skills
Becoming a Mentor
Beyond Selling
Business Hypnotix
Executive Leadership in Action
Making NLP Work
Managing Tensions
Organisational Development
Organisational Politics
Paradox Management
Storytelling in Business
Strategic Change Management
Troubleshooting: Problem Resolution
Working with Transactional Analysis

HR SKILLS FOR MANAGERS
Appraisal
Capability & Disciplinary
Controlling Absence
Dealing with Poor Performance
Introduction to Counselling
Managing Difficult People
Recruitment Selection & Interviewing
Tackling Bullying & Harrassment

CPD FOR HR PROFESSIONALS
Building Working Partnerships
Influencing the Organisation
Raising the Profile of HR